Depto Flow

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Get in Touch

Have a question, feedback, or need support? We'd love to hear from you.

We are here to help

Whether you need help setting up your daily expense categories, or want to suggest a new feature for the budget planner, our team is ready to assist you.

Email Us

We usually respond within 24 hours.

support@depto.in

Our Office

Depto Technologies
Shahmahiuddinpur, Hapur, Uttar Pradesh, India

Support Response Expectations and Policies

Our core philosophy at Depto Technologies is to build simple, robust tools that work without issues. However, if you encounter any challenges, we are committed to helping you. Our standard email support is active from **Monday to Friday, 9:00 AM to 6:00 PM (IST)**.

For general inquiries and basic support tickets submitted via the form above, we aim to respond within **24 hours**. Bug reports that affect critical tracking functionality are immediately triaged and prioritized by our development team.

How to File a Bug or Crash Report

If the DeptoFlow app crashes, fails to save transaction entries, or encounters errors while authenticating with Google Drive, filing a detailed bug report helps us isolate and patch the issue quickly. When writing your message, please try to include the following details:

  • App Version: Go to settings inside DeptoFlow to find the build version (e.g., Version 1.0.4).
  • Device Information: Provide your mobile phone brand and model (e.g., Samsung Galaxy S23) along with the Android OS version.
  • Steps to Reproduce: Provide a clear, step-by-step description of what you were doing when the issue occurred (e.g., clicked "Settings" -> tapped "Drive Sync" -> chose account -> error code popped up).
  • Screenshots / Screen Recordings: If possible, upload screen captures to a secure cloud drive and share the link in the message body. This is extremely helpful for debugging UI alignment anomalies.

Submitting Feature Requests and Improvements

DeptoFlow is designed and shaped by its community. Many of our core modules—such as the cash split ratios, offline-first SQLite synchronization, and group debt balances—started as feature requests from our active users.

When proposing a new features concept (for example, recurring transaction rules or advanced budget search charts), please describe the problem you are trying to solve and how you envision the feature working. Our product team reviews all suggestions during monthly development sprints.

Contact and Support FAQs

Do you charge for customer support?

No. All support regarding installation, database restore operations, and bug resolution is provided completely free of charge to all users.

Can you access my database to help me fix sync errors?

No. Since we have a strict local-first architecture, your database is saved on your device or in your private Google Drive account. We do not have any access to your records. For troubleshooting, we may ask you to share debug logs generated by the app's diagnostic tool.

Do you accept guest posts or advertisements on the blog?

No. We maintain a clean, advertisement-free environment. We do not host sponsored guest blogs, paid link placements, or banner ads.